RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

RETURNS POLICY

At Beautiful and Affordable (B &A) Jewellery, we understand that a product is not quite right and you may wish to return or exchange it.

All items must be returned undamaged, unused and the original packaging, including tags, bags and boxes. All tags must remain attached or we will not be able authorise a refund. It is at our sole discretion whether the merchandise has been used or if items are still in a saleable condition.  Items that are returned in non-saleable condition will be sent back to the customer at the expense of the customer.

You have 14 days to return an item from the day you received it. Sale items must be returned within 7 days of receiving it. Sale items with 50% off or more cannot be returned nor exchanged.

Due to hygiene reasons, we are unable to process any returns/refunds/exchanges of earrings unless the goods are faulty.

 

HOW TO RETURN PROCEDURE

Return items below £50 to by Royal Mail Recorded Delivery and all items above £50 by Royal Mail Special Delivery to ensure they are properly insured.

We are not liable for returned items that are not received. You would need to contact Royal Mail directly. You will be responsible for paying postage costs associated with the returns.

Should you receive a faulty item please email stating the order number and fault and we’ll let you know you can deliver to us for free.

Your item(s) must be unused/unworn and any security tags must be in place, please return the items in the original packaging. Any items damaged in transit back to us as a result of not being sent back in the original packaging, will be sent directly back to you and will be ineligible for a refund.

To return items by post, please follow the instructions below:

1. Email us to send you the Returns Form.

2. Complete the Returns Form, detach part 1 and enclose inside your parcel.
Please note – you should ensure that items are adequately wrapped to prevent damage in transit. You should also retain your original dispatch note received with your goods until the refund is processed. We may require the dispatch note as proof of purchase if needed.

3. Affix returns label in Part 2 to the outside of your parcel.

 

INTERNATIONAL RETURNS PROCEDURE

If you are an international customer, you have 21 days from the date you received your order. Sale items must be returned within 14 days of receiving it. Sale items with 50% off or more cannot be returned nor exchanged.

To return items by post, please follow the instructions below:

1.  Email us to send you the Returns Form.

2. Complete the Returns Form, detach part 1 and enclose inside your parcel.
Please note – you should ensure that items are adequately wrapped to prevent damage in transit. You should also retain your original dispatch note received with your goods until the refund is processed. We may require the dispatch note as proof of purchase if needed.

3. Affix returns label in Part 2 to the outside of your parcel.

  Returns must be sent through a track-able delivery service and ensure it is appropriately insured.

Clearly write at the front of the package ‘RETURNED GOODS’ in large, visible capital letters. 

A customs declaration (CN22 or CN23) must be attached to the package. The declaration must include a complete and accurate description of the goods, their quantity and value. Our VAT number is 188 0144 03 must also be included on the CN22/CN23. You can get CN22/CN23 forms from http://www.royalmail.com/personal/help-and-support/I-need-advice-about-customs-requirements

We are not liable for returned items that are not received. You would need to contact your delivery service provider directly. You will be responsible for paying postage costs associated with the returns.

Should you receive a faulty item please email us stating the order number and fault and we’ll let you know you can deliver to us for free.

 

RECEIVING A REFUND

You will be refunded the price you paid excluding shipping costs (with the exception of faulty items).

You will receive an email confirming that we have received your returned item(s) and your account has been credited. Please allow up to 14 working days from the day you return the products to receive the email and a further 3-10 working days for your bank to credit your account.

You will be credited through the original method of payment.

 

EXCHANGES

Unfortunately we cannot offer exchanges. If you would like to buy another product, we can process a refund for your original item and you can place a new order.

 

DAMAGED OR FAULTY GOODS

Our products are quality checked and carefully packaged so we hope they reach you in perfect condition. However if they arrive damaged, we apologise and ask you follow the above ‘HOW TO RETURN PROCEDURE’, noting in the Returns Form, whether you require a refund or a replacement for your damaged item/s. 

Return the item/s in the original packaging, we understand that the item/s will arrive back damaged as described.

 

IMPROPER RETURNS

Where you return a product that does not comply with this policy, we will not refund the product. We may retain the returned product until you pay for redelivery of the returned product. If we do not receive payment of the redelivery within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to us.


Unfortunately we're unable to process refunds for charity donations. For any further information please contact us.